Terms of service
A. Terms and Conditions of Use
These are the terms and conditions (the “Terms and Conditions”) that apply to www.lady-e.com and the other websites and applications owned by and/or operated by or on behalf of EBP Ventures Ltd. (the “Platform”).
The Terms and Conditions apply to your use of and access to the Platform including all orders submitted by you for any products or services made available by us for purchase over the Platforms. By accessing the Platform you agree to these Terms and Conditions, and we therefore advise you to read these Terms and Condition carefully.
If you do not agree to these Terms and Conditions, you must cease using and accessing of the Platform immediately.
These Terms and Conditions tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.
If you think there is a mistake in our Terms and Conditions, or if you have any questions, please contact us.
Our Terms and Conditions may change from time to time, and any changes will be effective from the publication of the new Terms and Conditions on the Platform. Please check this page to take notice of any changes we make. The Terms and Conditions in effect at the time you place your order will apply, together with any changes that we make subsequently, so long as they do not reduce any of your contractual rights.
We only serve consumers making purchases for domestic and private products. You must not use our site for any business purpose, and we will not be liable to any business for any loss of profit, revenue, business or business opportunity, or any business interruption.
These Terms and Conditions were last updated 20th September 2025.
B. About us
We are Lady E (www.lady-e.com), a trading name of EBP Ventures Limited, a company registered in England and Wales with company number 15860258 and address at Third Floor, 20 Old Bailey, London, United Kingdom, EC4M 7AN. Our VAT number is GB499726320.
You can contact us via email at customerservice@lady-e.com. You are welcome to use this email to contact us whenever these terms refer to ‘written’ or ‘in writing’.
If we need to contact you about your order, we will use the email address, postal address and/or telephone number you provided when you made your order.
C. Use of the Platform
1. Please note that these Terms and Conditions do not affect your statutory rights as a consumer. For more information on your statutory rights, contact your local Trading Standards Office or Citizens Advice Bureau or the equivalent in your country/region (if any).
2. You may create an account which includes a password. You must keep your account details confidential. You must not disclose it to any third party. If you know or suspect that anyone other than you knows your username or password, you must promptly notify us at customerservice@lady-e.com. We have the right to disable any user password in our sole discretion. No account is required if you purchase an item using the guest check out option. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
3. We may change, withdraw, or suspend access to the Platform (in whole or part and permanently or temporarily) with or without notice and with no liability to you.
4. You agree that the information you provide when you register on the Platform is not misleading and is true and accurate in all respects and you will notify our customer service team of any changes to that information.
5. We are the owner or the licensee of all intellectual property rights published on our Platform. Those works are protected by all intellectual property laws (including but not limited to copyright and trademarks and treaties around the world. All such rights are reserved to the fullest extent possible. You must not use any part of the content of the Platform for any use (including but not limited to, commercial purposes) without our prior written consent (to be provided in our absolute discretion).
6. We make no warranty that the Platform will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes them available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the Platform. We will not be responsible or liable to you for any loss of material uploaded or transmitted through the Platform. You are responsible for configuring your information technology, computer programmes and platform in order to access our Platform. You should use your own virus protection software.
7. The Platform may include links to other platforms or resources ("Third Party Platforms"). We have no control over the content of any Third Party Platforms and you agree that, should you access a Third Party Platform using a link from the Platform, we are not responsible for the availability of the Third Party Platform, and are not liable in any way for the content of any Third Party Platforms, including (without limitation) any goods or services available from such Third Party Platforms, other advertising or content on such Third Party Platforms. Furthermore, we will not be responsible for any offence, damage or loss caused by or connected to the use or reliance on such Third Party Platforms or the content thereon.
D. Purchase of Products
1. All information on the Platform is an invitation to treat only and is not an offer or unilateral contract.
2. The steps required by you to enter into a contract with us are that you place your order for the products listed in your order ("Products") by clicking on the pay now button at the end of the checkout process once your product information, payment details and personal information have been submitted. You will be guided through the ordering process by our website and its instructions. Please take time to ensure that your order details are correct.
3. Once you have submitted an order, we will send you an acknowledgement of receipt (the “Order Receipt”). This Order Receipt is not our acceptance of your order.
4. Please note all orders are subject to stock availability. We will inform you by email as soon as possible if the Product you have ordered is not in stock. Payment is taken at the time you place your order. If the product is unavailable after payment has been made, we will issue a full refund to the original payment method. You agree that your order is an offer to purchase the products listed in your order ("Order") from us on the Terms and Conditions. All Orders submitted by you are subject to acceptance by us. We reserve the right to accept or decline your Order in our absolute discretion for any reason whatsoever without liability to you, unless we are not permitted to do so under statutory law. We must receive and process your payment before your order is accepted. Non-acceptance of your Order (or parts of your Order) may be due to any one or more of the following non-exhaustive reasons:
. not being able to take payment from you;
. a pricing or product description error on our behalf;
. unavailability of stock; or
. if we reasonably consider that you intend to re-sell the products on a commercial basis.
5. We typically accept Orders when we are ready to dispatch them, at which point we will send you a confirmation of order (the “Dispatch Confirmation”). The contract between you and us will only be formed once you have received an email confirming dispatch of the Order.
6. Your Order Receipt will contain a unique order number. It would be helpful if you could quote this if you need to contact us about your Order.
7. You represent and warrant that all the information you provide is correct, current and complete and that you have all rights necessary to provide this information.
You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.
8. You represent and warrant that (i) the credit card information you provide is true, correct, and complete, (ii) you are duly authorised to use such credit card for the purchase, (iii) charges incurred by you will be honoured by your credit card company, and (iv) you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any.
E. Our Products
1. Our Products may vary slightly from the pictures on our website and are for illustrative purposes only. Although we have made every effort to display colours accurately, we cannot guarantee that a device’s display of colours accurately reflects the colour of products. The packaging of Products may also vary from that shown in images on our website. We comply with our statutory obligation to ensure that the goods we supply conform to the contract we enter into with you.
2. Although we have made every effort to be as accurate as possible, sizes, weights, capacities, dimensions and measurements may differ slightly between manufacturers.
F. Delivery, title and risk
1. The costs of delivery will be displayed to you on our website.
2. Your estimated delivery date will be stated in your Dispatch Confirmation. This date will be within 30 days of the day on which we accept your order.
3. We will aim to deliver your order by the estimated delivery date set out on the website or our emails to you regarding a service, unless there is an event outside our reasonable control.
4. If we are unable to meet the estimated delivery date due to any act or event beyond our reasonable control, then we will inform you of a revised estimated delivery date. You will have the right to cancel your order and to be refunded if you are not happy with the revised estimated delivery date.
5. We are only able to deliver to a valid shipping address provided in your order form. We will not be held responsible if that delivery address is incorrect or incomplete. Changes to the shipping address are not permitted once your order has been placed.
6. If you are not at home when the product is delivered, our courier will leave a note informing you of how to rearrange delivery or collect the products from a local depot. If you do not rearrange delivery or collect the products after a reasonable time we will deduct the return shipping fee from your refund for the goods.
7. The checkout section of our website explains which overseas countries we can ship to. If you order products from our site for delivery overseas, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order. You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.
8. The risk of loss of, damage to, and/or destruction of, the products shall pass to you once we transfer the product to the courier.
G. Returns and ending the contract
1. You have a number of rights to return products or end the contract:
. From the date on which you (or the person designated by you) takes physical possession of the Products or, in case of multiple packages delivered for the same order, the last package delivered, you will have 14 days to let us know you have changed your mind and would like a refund on the Order. To exercise your right to cancel, you must notify us of your decision to cancel within this 14-day period. Once cancellation is notified, you then have a further 14 days to return the goods to us.
. Please see our returns policy for more details.
. If what you have bought is not as described, not fit for purpose or of
unsatisfactory quality, please see our refunds for fault products policy below.
. You can also end the contract before we have delivered the products, if we have told you about an error in the price or description of the product you have ordered and you no longer wish to proceed, or if we have told you that there may be a unexpected delay as outlined above that is outside of our control in delivering your order.
2. We will refund you the price you paid for the products to the method you used for payment. Please note that:
. We are not able to refund items that appear in our absolute discretion to have been worn, washed, or are not in original condition. You must return the items complete with original tags and/or packaging if applicable. This does not affect and is in addition to your statutory rights as a consumer.
. We will not refund the delivery fee from the original order.
. You are responsible for the costs of returning the items to us, unless the product is not as described, not fit for purpose or not of satisfactory quality (“Faulty”). Please make sure all return packages are sent with a trackable, insured service, as we cannot take responsibility for items damaged or lost in the return transit.
3. Your refund will be made within 14 days of the day on which we receive your products back or, if earlier, the date on which you provide evidence that you have sent them back to us. Please note that while we process refunds promptly, the time it takes for the funds to appear in your account may vary depending on your bank or payment provider.
H. Refunds for faulty products
1. If you find that a Product sold by us has defects, is not as described or is incomplete, please immediately contact our client services team at customerservice@lady-e.com.
2. You have legal rights if products are Faulty. Nothing in these terms will affect your legal rights. This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
3. If your Product is Faulty, you may return it within 30 days for an immediate refund. If you return faulty goods after 30 days but within 6 months, you are entitled to a full refund if your goods cannot be repaired or replaced.
4. Damage, alteration or modification to the Products caused by you is not a defect or a lack of conformity. For example, without limitation, any damage caused by extensive use or wear; improper use (such as direct exposure to the sun light or heat, contact with liquid, rain or food); normal tear and wear; non-observance of applicable care and/or cleaning instructions, are not defects or a lack of conformity or Faulty.
5. If you wish to reject your Products because you believe they are Faulty, please contact us at customerservice@lady-e.com. You will need to post the products back to us. We will pay the reasonable cost of postage. You are responsible for ensuring the Products are safely and successfully delivered to us.
I. Price
1. The price of your product (including VAT) will be the price indicated on the order pages when you placed your Order. We take reasonable care to ensure that the price advised to you is correct. However, it is always possible that, despite our efforts, some Products we sell may occasionally be incorrectly priced. Prices do not include the charge for delivery, if any.
2. If your Product’s correct price at your order date is higher than the price stated to you, we will contact you for instructions before we accept your order.
3. If we accept and process your Order where a pricing error is obvious and unmistakably and could reasonably have been recognised by you as a mispricing, we may end the contract (if any such contract has been formed) with immediate effect, and refund any sums you have paid for Products which you have not received.
4. You must pay for Products before we dispatch them.
5. If your payment cannot be processed for any reason, we will cancel your Order and our contract (if any such contract has been formed), with you will end immediately, without any liability to you. We will inform you of this in writing by email.
J. Our responsibility to you for loss
1. We exclude all representations, warranties, conditions and terms (whether express or implied by statute, common law or otherwise) to the fullest extent permitted by law. We accept no liability for any losses or damages which are not reasonably foreseeable arising out of or in connection with these terms or your use of the website. We have no liability to you for any loss of profit, loss of business, loss of revenue, business interruption or loss of business opportunity.
2. If we fail to comply with these terms, we are not responsible for any loss or damage that is not foreseeable.
3. We only supply the Products for domestic and private use. If you use the Products for any commercial, business or re-sale purpose we will have no liability to you including for any loss of profit, loss of business, business interruption, or loss of business opportunity.
4. We are not responsible for any delay or failure to perform any of our obligations under these Terms and Conditions if the delay or failure or performance is caused, made impossible, or substantially more difficult or significantly delayed by a force majeure event or arises from any cause which is beyond our reasonable control. A force majeure event includes but is not limited to a result of an act, order or regulation issued by central or local government, industrial disputes, terrorism, war, hostilities, riots, flood, fire, accident, act of God, pandemic, epidemic, cyber-attack, failure or shortage of supplies or emergency maintenance.
5. Except to the extent required by applicable law, we shall not be liable to any person for any loss or damage which may arise from the use of or reliance on any content or information displayed in or on this website.
6. Nothing in these terms shall exclude or limit our liability for personal injury, death caused by our negligence or breach of any obligations implied by applicable consumer protection laws. In addition, these terms shall not limit or exclude any other liability that we are not permitted to limit or exclude under applicable law.
7. You agree to indemnify, defend and hold harmless Lady E, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities or claims, including reasonable attorneys’ fees, payable to any third party due to or arising out of:
. your breach of these Terms and Conditions; and/or
. your violation of any law or the rights of a third party.
8. We will notify you of any indemnifiable claim, provided that a failure to promptly notify will not relieve you of your obligations unless you are materially prejudiced. We may control the defence and settlement of such claim at your expense, including choice of counsel, but will not settle any claim requiring non-monetary obligations from you without your consent (not to be unreasonably withheld). You will cooperate in the defence of indemnified claims, including by providing relevant documents.
K. Other important terms
1. We may transfer this agreement to other persons who purchase our business. We will ensure that the transfer will not affect your rights under the contract.
2. If a court finds part of this contract illegal, the other parts of it will continue in force.
3. These Terms and Conditions constitute the sole record of the agreement between you and us in relation to your use of the website. Neither you nor the website owner shall be bound by any express tacit or implied representation, warranty, promise or the like not recorded herein. Unless otherwise specifically stated these Terms and Conditions supersede and replace all prior commitments, undertakings or representations, whether written or oral, between you and the website owner in respect of your use of the website.
4. These Terms and Conditions are governed by and constructed in accordance with English law and the courts of England have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes and claim) arising out of or in connection with these Terms and Conditions.
5. The Terms and Conditions apply between you and us. No other person shall have any rights to enforce any of the terms.
6. We reserve the right to limit or cancel orders to ensure compliance with shipping and customs regulations.
7. Any notice to be given under the Terms and Conditions will be in writing. We will contact you by email, telephone, or provide you with information by posting notices on our website.
